01
AI sees the issue
With permission, Bymate co-browses with the customer and understands what is happening inside your product.
AI co-browsing for customer support
An AI support tool that works right on screen.
Bymate uses AI co-browsing to understand what customers see, guide them through the fix, and help your team resolve issues without the back-and-forth.
AI-powered guidanceSecure co-browsingHuman-controlled
app.acme.co/settings
ACCOUNT SETTINGS
Connect your workspace
Click “Connect” to continue
B
Bymate assistantGuiding this session
I found the issue. Your workspace just needs to be connected.
1
Connect workspaceHighlighted on the customer’s screen
✓ Issue ready to resolve
AI that can see the issue, guide the fix, and help your team solve it.
HOW IT WORKS
Support that moves at the speed of the problem.
02
AI guides the fix
It highlights the right next step and walks the customer through it in plain language.
03
Resolve faster
Your support team stays in control while routine issues get handled in less time.
AI CO-BROWSING, BUILT FOR SUPPORT
Give every agent an AI expert sitting beside them.
Unlike traditional screen sharing, Bymate combines secure co-browsing, on-screen guidance, and AI reasoning so your team can solve issues faster without taking control away from the customer.
Talk to us →⌁
AI co-browsing
Understand the customer’s live product experience without clunky screen sharing.
✦
AI issue detection
Identify the likely problem and the next best action in real time.
◎
Permission first
Customers approve each session and your team keeps control.
↗
Faster resolutions
Cut repetitive steps and move more tickets to solved.
See AI co-browsing in action.
Tell us about your support team and we’ll show you how Bymate can fit into its workflow.
Email us directly
Caleb@bym8.com